[M5Hosting] M5Hosting Update

[Michael J McCafferty]

Dear Happy M5 Hosting Customers,

         This time there's a little something for shared hosting customers 
and for colocation and monitoring customers;

Colocation and Monitoring Customers:
         This evening (Sunday 8/22/04) we moved the monitoring function to 
a different server. In the course of making this move, a few false alerts 
were sent out from the new monitoring server, during testing. For those 
that may have received an alert via pager or e-mail that your server was 
down, followed by an alert saying it came back up, please disregard those 
alerts. Nothing actually went down during the move. Your systems were 
monitored at all times during the move. While the old system is no longer 
monitoring, it will be left in place as a backup for a week or more.
         As part of the move, the address of the monitoring server has 
changed. The new address is https://support.m5hosting.com/nagios   This is 
where you can log in to see and use the Nagios web-based interface. Your 
user name and password are the same. Alert messages will originate from 
nagios at porter.m5hosting.com instead of nagios at ipa.m5hosting.com

Shared Hosting Customers:
         There have been no detected network outages since the installation 
of the new firewall, more than 60 days ago. The primary hosting server, 
secondary DNS, IDS system, and statistics systems have each been up 
continuously for greater than 120 days without incident.
         Don't forget, if you have any support issues, please send us an 
e-mail at support[at]m5hosting.com***  Using this address allows us to 
track issues, develop FAQ's, determine how long it's taken to answer help 
requests and generally improve service. The web interface for the support 
system is located at https://support.m5hosting.com   This may also be the 
fastest way to get support. Once a ticket is created either by sending 
support an e-mail, or by using the web-based system, e-mail and pager 
alerts are sent out and your request can be handled by the first support 
person to respond.

***  The e-mail address has been obscured to prevent spam, please use the 
real "@" symbol in the e-mail address.

Thanks for your trust and your business !
Mike


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Michael J. McCafferty
Principal, Security Engineer
M5 Hosting
858-576-7325 Voice
http://www.m5hosting.com
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